Audio Narration Troubleshooting
If story audio is not audible, ensure your physical Silent/Mute switch is disabled and media volume is up. Adjust narration speed in the player sheet.
🤝 24/7 Knowledge Base
Help Center & FAQs
Find instant answers to common questions about story narrations, sleep timers, offline downloads, and privacy controls.
Bedtime Sleep Timer Setup
Open the Bedtime Sounds tray and select 15, 30, 45, or 60 minutes. Audio gently fades out automatically to prevent waking sleeping children.
Typography & Theme Customization
Tap the "Aa" icon during story reading to toggle between Night Mode, Warm Sepia, and Day Mode, or enlarge font sizes for comfortable viewing.
Offline Favorites Storage
Tap the Heart icon on any story to bookmark it. All favorite stories remain accessible without internet or active WiFi connection.
Bedtime Reminder Notifications
Configure gentle daily reading reminders in Settings. All notifications are scheduled on-device and can be customized or silenced anytime.
Data Management & Privacy
All reading progress and favorites remain strictly on your device. For data inquiries, email contact.kcoapps@gmail.com with "Privacy Request".
💬 Frequently Asked Questions
Everything You Need to Know
Quick answers to our most popular user inquiries.
Is StoryNest safe and appropriate for young children?
Yes, absolutely. StoryNest is engineered in full compliance with the Children's Online Privacy Protection Act (COPPA) and Apple's Family guidelines. We do not require accounts, do not collect personal identifying information, and all stories are curated for positive morals and calm bedtime entertainment.
Can we listen to stories and sounds while offline?
Yes! All stories and ambient sleep sounds are stored locally within the application package so your family can enjoy them on road trips, airplane flights, or bedtime routines with WiFi turned off.
When will StoryNest be available on Android?
Our Android build is currently under active development. You can join our Android Beta Waitlist by clicking the button in the contact section to receive an alert as soon as the Google Play Store version goes live.
How do I contact customer support or submit story feedback?
You can email our engineering and content team directly at contact.kcoapps@gmail.com. We prioritize family feedback and respond to all messages within 24–48 hours.
Still Have Questions?
Our support engineers are here to assist you and ensure your child's bedtime routine is seamless.
Email Support: contact.kcoapps@gmail.com